Improve Donor Stewardship With Amazing Customer Service

Just as for-profit companies focus on providing an excellent customer experience, donor stewardship should be top of mind for nonprofits. It is up to your nonprofit not only to compel supporters to take action, but to foster ongoing relationships that translate into long term support. This means that you need to create an amazing donor experience that will keep supporters coming back to your organization and mission.

Spotlight

OneCause

Raise more and reach more donors with OneCause Fundraising Software. Day in, and day out, we put your cause at the center of everything we do. Our easy-to-use fundraising solutions and experience gleaned from 20,000+ fundraisers, we give our clients the freedom to focus on what truly matters: advancing their organization’s mission. Located in the technology hub of Indianapolis, OneCause has been recognized on the Inc. 500 list of Fastest Growing Companies and has received a Techpoint MIRA award for Mobile Technology Excellence & Innovation.

OTHER ARTICLES
Nonprofit Management

The CARES Act Provides Financial Relief for Nonprofits

Article | July 11, 2022

The Coronavirus Aid, Relief, and Economic Security Act (CARES Act), the largest economic relief bill in U.S. history with an estimated $2.2 trillion price tag, was signed into law on March 27, 2020. The CARES Act includes several key relief elements that could prove essential for nonprofit organizations affected by the economic downturn.

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Nonprofit Management

How to Start a Nonprofit Podcast in 6 Steps

Article | July 28, 2022

One increasingly effective way for organizations to grow their audience and generate awareness is to start a nonprofit podcast. The Breastcancer.org nonprofit podcast, for instance, offers unique insights into prevention, treatment, research, and other breast cancer topics from medical experts and invited guests. The podcast has grown in popularity and now has over 48,000 fans on Facebook and 19,000 followers on Twitter. According to a 2017 study by Infinite Dials, 67 million Americans listen to at least one podcast per month. This listening rate has been growing by up to 10 to 20% per year. With the rise of smart home technologies like Google Home and Amazon Alexa, this trend will likely continue to gain traction.

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Nonprofit Management

4 Challenges that Large Non-profit Organizations Face

Article | July 15, 2022

Large non-profit organisations must frequently overcome extreme challenges in order to stay on track toward achieving their mission and goals. There are currently 1.4 million tax-exempt organisations in the United States alone, so there is no shortage of non-profit organisations competing for resources, financial assistance, and talent. The challenge is exacerbated because a large non-profit (or small non-profit) is expected to make all strategic decisions with its organisational mission in mind. The good news is that a non-profit’s mission can guide them in making the right decisions and overcoming obstacles. Large non-profits face numerous challenges on a daily basis in order to stay on track. These issues include sustainability, donor retention and engagement, finding the right volunteers, and organising internal and external processes. Today, we'll go over these issues in greater depth and offer solutions. How Can Large Non-profits Be Sustainable? Sustainability is critical to a large non-profit’s long-term success. Large non-profit organizations frequently must uphold a recognizable brand and reputation. Developing a strategic plan with sustainability as the foundation starts with an organization's mission and vision. How Can Large Non-profits Keep and Engage Donors? Another issue that large non-profit organizations frequently face is retaining and engaging donors. Did you know that in 2015, 373.25 billion dollars were donated to charitable causes? Large non-profit organizations are tasked with acquiring new donors, engaging their donor base, and retaining valuable relationships. Donor retention rates for offline-only donors are 29%, while online-only donors have a 21% retention rate. Raising these averages by a few percentage points can give a large non-profit organization more reach. How Can a Large Non-profit Find the Right Volunteers? A large non-profit can save a lot of money by identifying and recruiting the right volunteers for the right strategic jobs. According to an Independent Sector study, the average volunteer hour is worth more than $24.00 (2016 data). The value of volunteerism can quickly add up large non-profit organizations that rely heavily on volunteers. Volunteers also provide valuable skill sets to non-profits, which can improve an organization's ability across departments. How Can Large Non-profits Improve Processes? Setting up processes is one of the most important things a large non-profit can do to ensure consistency and control throughout the organization. Every aspect of the organization, including but not limited to fundraising, volunteer coordination, training, strategic engagement, and retention strategies, should have a process in place. Organizations that want to create a road map for success must devote time to strategic planning.

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Holding the Line: Compliance for Nonprofits

Article | April 26, 2020

When those in the nonprofit sector consider “compliance” the first thing that often comes to mind, and rightly so, is maintaining nonprofit status with the Internal Revenue Service. That makes sense, because failure to properly maintain nonprofit status has significant implications on taxes and can negatively impact fundraising. But compliance for nonprofits shouldn’t stop there. A comprehensive, documented compliance program, that includes privacy, security, marketing, donor and grantee diligence, and vendor management, for example, can go a long way to protecting the organization, its donors, and its constituents.

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Spotlight

OneCause

Raise more and reach more donors with OneCause Fundraising Software. Day in, and day out, we put your cause at the center of everything we do. Our easy-to-use fundraising solutions and experience gleaned from 20,000+ fundraisers, we give our clients the freedom to focus on what truly matters: advancing their organization’s mission. Located in the technology hub of Indianapolis, OneCause has been recognized on the Inc. 500 list of Fastest Growing Companies and has received a Techpoint MIRA award for Mobile Technology Excellence & Innovation.

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Fundraising, Nonprofit Management, Philanthropy

The National Geographic Society Breaks Fundraising Record with $122.8 Million in New Commitments

PR Newswire | January 25, 2024

Today, the National Geographic Society announced its largest fundraising year in its 136-year history with $122.8 million in new commitments for 2023 the Society's third record-breaking year in a row. Contributions came from individuals, corporations and foundations to support the nonprofit's mission work, including the transformation of its Base Camp in Washington, D.C., global community of National Geographic Explorers and portfolio of impactful programs. The Society invests 100 percent of donor contributions into the organization's programmatic priorities to strengthen its mission of illuminating and protecting the wonder of our world. Donors and partners fuel the Society's ability to leverage scientific research, exploration, education and unparalleled storytelling to spark curiosity in hundreds of millions of people to learn about and care for our planet. These philanthropic investments accelerate the Society's sustainable business model and build a culture of philanthropy, key to the organization's five-year strategic plan, NG Next. This achievement underscores our community's belief in our mission and vision for the future," said CEO Jill Tiefenthaler. "The dedication of our donors is instrumental to funding the extraordinary National Geographic Explorers who are driving positive change for our planet and its people. Thank you to all those helping us support our Explorers, transform our Base Camp, and achieve our mission and global impact. Last year, the Society launched its newly formed Principal Donors Society, the highest designation for lifetime giving, which recognizes individuals, corporations and foundations who have championed the nonprofit through cumulative philanthropic support of $1 million or more for pivotal priorities and impact areas. The second annual Principal Donors Society induction ceremony and celebration will take place on February 7, 2024 in Los Angeles, California. "We are most grateful for the unprecedented generosity of our donors that this year's giving reflects, as it clearly demonstrates the growing global support of the National Geographic Society's mission to illuminate and protect the wonderful of our world," said the Society's Board Chair Jean Case. 2023 fiscal year fundraising highlights include: Secured the largest commitment in the Society's history from long-time partner, Rolex $122.8 million in overall new commitments, a 4% increase from the previous record-breaking fiscal year ($117.9M) 81 new commitments of $100,000 or above, a 16% increase over 2022 16 new commitments at $1 million or above $13.2 million raised through Annual Giving & Membership, a 13% increase over 2022 100% participation by the Board of Trustees 100% participation by the Society's Senior Leadership team Increased membership in the Hubbard Council (annual donors of $50,000 or more) by 30% Launched the Principal Donors Society in January 2023, recognizing donors of lifetime giving of $1M or more to the Society, with 65 donors; adding an additional 11 donors during 2023 "We accomplished this tremendous fundraising year thanks to our loyal, global network of industry and thought leaders who are personally dedicated to the Society's success," said Chief Advancement Officer Kara Ramirez Mullins. "It's encouraging to see real investment in, and momentum for, the Society's key priorities like the Base Camp renovation project. We have a bold vision for the future and the time to invest in the Society is now!"

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Nonprofit Management, Nonprofit Technology, Social Movements and Community

AnitaB.org Launches Executive Peer Groups Program to Shape Future of Tech Leadership

PR News | January 31, 2024

AnitaB.org has launched a distinctive opportunity aimed at fostering the advancement and success of women and non-binary leaders in technology: AnitaB.org Peer Groups for Executives (APG). Designed specifically for current and aspiring CEOs, the inaugural executive program extends beyond traditional professional development offerings. It's one of many ways the organization is furthering its mission of creating a more diverse and equitable tech ecosystem. AnitaB.org is honored to facilitate the inaugural executive peer groups," said Brenda Darden Wilkerson, President and CEO of AnitaB.org. "I have personally participated in a CEO peer group, and the experience was transformational. I gained hard skills, confidence, and an expanded network. I think about how much more powerful it would have been if the group was curated to women leaders in tech, with the open space to explore how intersectional identities create additional challenges to leadership, especially in a changing tech environment. We created AnitaB.org Peer Groups for Executives for just this reason. Data indicates that a big factor holding women back from moving into the most senior positions is a lack of confidence and training. Peer groups are a proven and powerful tool for advancement but are often imbalanced with men seeking participation more than women. APG for Executives is a new and unique opportunity specifically for executive women in tech who seek advancement and access to connection, support, and a proven curriculum for success in the C-Suite. With only 11% of tech CEO and senior-level leadership positions being held by women, if the gender imbalance continues in CEO-level trainings, this gap in representation in the industry will continue. This is important because when more women ascend to executive positions, organizations hire more equitably across intersectional gender identities — another key goal of the program. To promote a safe and empowering learning environment where women and non-binary technologists are seen and heard, the program features thoughtfully curated peer groups, consisting of 8-12 members each, led by an expert group chair. The selection and vetting process reinforces the integrity of the program, ensuring that participants are qualified, committed to engagement, and bring diverse perspectives and experiences. This intentional approach is the foundation for building a vibrant and inclusive APG community where members can participate in meaningful discussions, exchange ideas, and benefit from the collective wisdom of their peers. The program will kick off with a two-day, world-class, CEO-level training at an idyllic 150-acre ranch and retreat near Austin, Texas. Designed as an immersive experience, the retreat will delve into the unique challenges women and non-binary tech executives face, seamlessly progressing into conversations on the practical leadership tools needed to succeed in the high-pressure CEO position. Post-retreat, the program continues with monthly virtual and quarterly in-person group sessions for a year, fostering a continuous environment for executive-level learning, collaborative problem-solving, and strategic decision-making. Each participant will also gain exclusive access to one-on-one monthly coaching sessions with Angela Tucci, a longtime tech executive serving as the inaugural APG Leader. Tucci added, "Throughout my career as a C-Suite executive in tech, I have navigated and understand the challenges women in the industry often face in such roles. It requires specific skill sets and resilience to succeed, and that's what APG will offer. It's important for me to foster and support the upcoming community of women executives who will shape our tech ecosystem for the future.

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Fundraising, Nonprofit Management

Charlotte Community Health Clinic Opens the Dave Cathcart Pediatric Clinic in Partnership with Thompson Child & Family Focus

PR News | January 30, 2024

In partnership with Thompson Child & Family Focus (Thompson), Charlotte Community Health Clinic (CCHC) announces the January 30, 2024 grand opening of the Dave Cathcart Pediatric Clinic, named after the long-serving volunteer and Board member who passed away in 2022. The clinic will offer comprehensive pediatric care, including well and sick child visits, acute care services, dental services, immunizations, and behavioral health integration. With this new location at the Dave Cathcart Pediatric Clinic, we uphold our vision of a healthy community where all individuals, regardless of their ability to pay, have access to comprehensive, coordinated, affordable, and quality health care," said CCHC CEO Carolyn Allison. This new CCHC location is the result of a convergence of three main factors – the people, the place, and the project funding. Initially, the introduction of CEOs led to a relationship between the two agencies who serve similar populations of youth and families receiving Medicaid or are under-insured. Then came the discussion of the existing Thompson location in Grier Heights that could accommodate the clinic space needed and fill an unmet need for pediatric care in the area. Finally, CCHC received Health Resources and Services Administration funding focused on capital projects for community health centers – the investment needed to renovate and upfit the space donated by Thompson.When CCHC approached us to collaborate – we could foresee the benefits this partnership would bring to the youth in this community. Integrating physical health care services to our main hub for community mental health services is a triple win, stated Thompson President/CEO Will Jones. "It's a win for those we serve who need physical health care, a win for CCHC's patients who need mental health care, and a win for the Thompson mission to strengthen children, families, and communities. The Dave Cathcart Pediatric Clinic is located at 769 N. Wendover Road, Suite A, Charlotte, NC 28211.

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Fundraising, Nonprofit Management, Philanthropy

The National Geographic Society Breaks Fundraising Record with $122.8 Million in New Commitments

PR Newswire | January 25, 2024

Today, the National Geographic Society announced its largest fundraising year in its 136-year history with $122.8 million in new commitments for 2023 the Society's third record-breaking year in a row. Contributions came from individuals, corporations and foundations to support the nonprofit's mission work, including the transformation of its Base Camp in Washington, D.C., global community of National Geographic Explorers and portfolio of impactful programs. The Society invests 100 percent of donor contributions into the organization's programmatic priorities to strengthen its mission of illuminating and protecting the wonder of our world. Donors and partners fuel the Society's ability to leverage scientific research, exploration, education and unparalleled storytelling to spark curiosity in hundreds of millions of people to learn about and care for our planet. These philanthropic investments accelerate the Society's sustainable business model and build a culture of philanthropy, key to the organization's five-year strategic plan, NG Next. This achievement underscores our community's belief in our mission and vision for the future," said CEO Jill Tiefenthaler. "The dedication of our donors is instrumental to funding the extraordinary National Geographic Explorers who are driving positive change for our planet and its people. Thank you to all those helping us support our Explorers, transform our Base Camp, and achieve our mission and global impact. Last year, the Society launched its newly formed Principal Donors Society, the highest designation for lifetime giving, which recognizes individuals, corporations and foundations who have championed the nonprofit through cumulative philanthropic support of $1 million or more for pivotal priorities and impact areas. The second annual Principal Donors Society induction ceremony and celebration will take place on February 7, 2024 in Los Angeles, California. "We are most grateful for the unprecedented generosity of our donors that this year's giving reflects, as it clearly demonstrates the growing global support of the National Geographic Society's mission to illuminate and protect the wonderful of our world," said the Society's Board Chair Jean Case. 2023 fiscal year fundraising highlights include: Secured the largest commitment in the Society's history from long-time partner, Rolex $122.8 million in overall new commitments, a 4% increase from the previous record-breaking fiscal year ($117.9M) 81 new commitments of $100,000 or above, a 16% increase over 2022 16 new commitments at $1 million or above $13.2 million raised through Annual Giving & Membership, a 13% increase over 2022 100% participation by the Board of Trustees 100% participation by the Society's Senior Leadership team Increased membership in the Hubbard Council (annual donors of $50,000 or more) by 30% Launched the Principal Donors Society in January 2023, recognizing donors of lifetime giving of $1M or more to the Society, with 65 donors; adding an additional 11 donors during 2023 "We accomplished this tremendous fundraising year thanks to our loyal, global network of industry and thought leaders who are personally dedicated to the Society's success," said Chief Advancement Officer Kara Ramirez Mullins. "It's encouraging to see real investment in, and momentum for, the Society's key priorities like the Base Camp renovation project. We have a bold vision for the future and the time to invest in the Society is now!"

Read More

Nonprofit Management, Nonprofit Technology, Social Movements and Community

AnitaB.org Launches Executive Peer Groups Program to Shape Future of Tech Leadership

PR News | January 31, 2024

AnitaB.org has launched a distinctive opportunity aimed at fostering the advancement and success of women and non-binary leaders in technology: AnitaB.org Peer Groups for Executives (APG). Designed specifically for current and aspiring CEOs, the inaugural executive program extends beyond traditional professional development offerings. It's one of many ways the organization is furthering its mission of creating a more diverse and equitable tech ecosystem. AnitaB.org is honored to facilitate the inaugural executive peer groups," said Brenda Darden Wilkerson, President and CEO of AnitaB.org. "I have personally participated in a CEO peer group, and the experience was transformational. I gained hard skills, confidence, and an expanded network. I think about how much more powerful it would have been if the group was curated to women leaders in tech, with the open space to explore how intersectional identities create additional challenges to leadership, especially in a changing tech environment. We created AnitaB.org Peer Groups for Executives for just this reason. Data indicates that a big factor holding women back from moving into the most senior positions is a lack of confidence and training. Peer groups are a proven and powerful tool for advancement but are often imbalanced with men seeking participation more than women. APG for Executives is a new and unique opportunity specifically for executive women in tech who seek advancement and access to connection, support, and a proven curriculum for success in the C-Suite. With only 11% of tech CEO and senior-level leadership positions being held by women, if the gender imbalance continues in CEO-level trainings, this gap in representation in the industry will continue. This is important because when more women ascend to executive positions, organizations hire more equitably across intersectional gender identities — another key goal of the program. To promote a safe and empowering learning environment where women and non-binary technologists are seen and heard, the program features thoughtfully curated peer groups, consisting of 8-12 members each, led by an expert group chair. The selection and vetting process reinforces the integrity of the program, ensuring that participants are qualified, committed to engagement, and bring diverse perspectives and experiences. This intentional approach is the foundation for building a vibrant and inclusive APG community where members can participate in meaningful discussions, exchange ideas, and benefit from the collective wisdom of their peers. The program will kick off with a two-day, world-class, CEO-level training at an idyllic 150-acre ranch and retreat near Austin, Texas. Designed as an immersive experience, the retreat will delve into the unique challenges women and non-binary tech executives face, seamlessly progressing into conversations on the practical leadership tools needed to succeed in the high-pressure CEO position. Post-retreat, the program continues with monthly virtual and quarterly in-person group sessions for a year, fostering a continuous environment for executive-level learning, collaborative problem-solving, and strategic decision-making. Each participant will also gain exclusive access to one-on-one monthly coaching sessions with Angela Tucci, a longtime tech executive serving as the inaugural APG Leader. Tucci added, "Throughout my career as a C-Suite executive in tech, I have navigated and understand the challenges women in the industry often face in such roles. It requires specific skill sets and resilience to succeed, and that's what APG will offer. It's important for me to foster and support the upcoming community of women executives who will shape our tech ecosystem for the future.

Read More

Fundraising, Nonprofit Management

Charlotte Community Health Clinic Opens the Dave Cathcart Pediatric Clinic in Partnership with Thompson Child & Family Focus

PR News | January 30, 2024

In partnership with Thompson Child & Family Focus (Thompson), Charlotte Community Health Clinic (CCHC) announces the January 30, 2024 grand opening of the Dave Cathcart Pediatric Clinic, named after the long-serving volunteer and Board member who passed away in 2022. The clinic will offer comprehensive pediatric care, including well and sick child visits, acute care services, dental services, immunizations, and behavioral health integration. With this new location at the Dave Cathcart Pediatric Clinic, we uphold our vision of a healthy community where all individuals, regardless of their ability to pay, have access to comprehensive, coordinated, affordable, and quality health care," said CCHC CEO Carolyn Allison. This new CCHC location is the result of a convergence of three main factors – the people, the place, and the project funding. Initially, the introduction of CEOs led to a relationship between the two agencies who serve similar populations of youth and families receiving Medicaid or are under-insured. Then came the discussion of the existing Thompson location in Grier Heights that could accommodate the clinic space needed and fill an unmet need for pediatric care in the area. Finally, CCHC received Health Resources and Services Administration funding focused on capital projects for community health centers – the investment needed to renovate and upfit the space donated by Thompson.When CCHC approached us to collaborate – we could foresee the benefits this partnership would bring to the youth in this community. Integrating physical health care services to our main hub for community mental health services is a triple win, stated Thompson President/CEO Will Jones. "It's a win for those we serve who need physical health care, a win for CCHC's patients who need mental health care, and a win for the Thompson mission to strengthen children, families, and communities. The Dave Cathcart Pediatric Clinic is located at 769 N. Wendover Road, Suite A, Charlotte, NC 28211.

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