Q&A with Randy Frisch, CMO at Uberflip

Q&A with Randy Frisch
Randy Frisch, CMO and Co-Founder at Uberflip has led the content experience movement, prompting marketers to think beyond content creation and focus on the experience. 

Randy also co-hosts the Conex Show, a weekly podcast featuring top marketers and their strategies and secrets to success. His talks empower marketers with the strategies they need to capture their audiences, prove their worth, and align their vision.

MEDIA 7: If I were to say to a bunch of people who know you, ‘Give me three adjectives that best describe you’, what would I hear?
RANDY FRISCH:
Determined, passionate, caring.

M7: From Flipbooks to the world’s first content experience platform in just 6 years. What are some of the top reasons that helped drive Uberflip to where it is now?
RF: 
We started as a solution that would allow marketers to share content to readers whenever they wanted and on whichever devices. People still want to consume content whenever they want. Think of the way in which we consume video content on Netflix or music content on Spotify. We’ve been successful in large part because we’ve been able to create a product that marketers need, that make it easier for their buyers to become customers. But that hasn’t been enough.
The differentiator for us is culture—the values we strive for as an organization (not just the work environment). I’ll share my 3 favourites here:

● H.U.S.T.L.E.: this one stands for Heart, Unique, Skill, Tech, Lean, Entrepreneurial. My co-founder, Yoav Schwartz, and I actually screen new hires for these traits.
● Valuable, Relevant & Consistent: this one comes from the initial definition of Content Marketing (“creating and distributing valuable, relevant and consistent content”) by Robert Rose and Joe Pullizzi at the Content Marketing Institute. It only makes sense that our teams and employees should expect to be valuable, relevant, and consistent.
● Give Back: It’s important for us to give back to our communities and while we do this in numerous ways led by people across our team, one of my favourites is an annual charity ping pong tournament we host called Startupong which brought together startups in Toronto to raise $50,000 for Sick Kids hospital this year.
We’ve been successful mostly because we’ve been able to create a brand around engaging our team, our customers, and even our partners around these values.


"As marketers, we need to take our buyers on a journey using content. We need to be able to get a buyer from one piece of content to the next—think of a nice hiking trail through the woods."

M7: How can modern marketers leverage the personalized content recommendations given by Uberflip AI?
RF:
 It all comes down to the journey we take our buyers through. We recently produced a report with Heinz Marketing in which we found that only “1 in 3 B2B marketing leaders [of 283 interviewed] believe their current website encourages people to engage with their content at a high volume”. Essentially, we are leading buyers to a piece of content and leaving them to fend for themselves among your content. A visual I like to use is that of walking someone into a dark forest with no pathway and leaving them there. Not a good experience at all. As marketers, we need to take our buyers on a journey using content. We need to be able to get a buyer from one piece of content to the next—think of a nice hiking trail through the woods.

Uberflip AI serves up recommendations on our platform personalized to our buyers after they’ve consumed a piece of content. This allows them to stay and engage with more content while they’re in a content experience. Uberflip AI gives marketers the ability to predict what topic or piece of content their buyer might be interested in based on their behavior on a website, benchmark them against other users, and deliver content that they might be interested in, in order to extend their journey.


"Buyers want personalized content and they want it when they’re ready to buy. And it has to be a great experience."

M7: How does user-generated content help in scaling ABM campaigns at Uberflip?
RF:
I believe the best UGC for ABM (acronym overload!) is the reviews from customers. The best way to learn is from our peers. We often copy our competitors or look for best practices. There are many ways we can relate to a target account by showing them what their peers are saying. It could be finding a tweet from someone they respect speaking about the value of your platform. Think of it this way. If Roger Federer tweeted that a certain shoe was key to his play you'd likely win over other aspiring tennis players. In the world of B2B marketing, we can sometimes find more professional review sites like G2 or TrustRadius where highlighting a review from someone in a related industry can help win over the next target account.

M7: There is a lot of buzz around your book “F#ck Content Marketing”. What inspired you to preach this influential gospel?
RF:
 I was off to Dreamforce in 2017 and I came across a SiriusDecisions stat that 60-70% of all marketing content goes unused. It brought to light that even I contributed to this problem by driving my team to create more and more content. I had a revelation.

Thanks to Robert Rose and Joe Pulizzi at the Content Marketing Institute, content marketing was supposed to be about creating and distributing content “with the objective of driving profitable customer action.” But somewhere along the line, it became too much about creation and not enough about distribution and driving customer action (converting). And when marketers were distributing content, we weren’t distributing it in ways that led to profitable customer action—think of all those generic emails we sent people, loaded with links to videos and blog posts spread across the internet. We were sending people into dark scary forests full of content (sometimes that of our competitors). And we never got them back.

It all hit me. So I said “f#ck content marketing”, or rather, f#ck what it had become. My mission over the last two years has become to teach marketers how to create great personalized online experiences that we can send our buyers to, that actually take them on a journey leading to a conversion.


"Marketing is now becoming creating and distributing content to drive profitable customer action."

M7: What is the idea behind ‘The Conex’ (podcast show) hosted by you every week, which is already a big hit among the viewers?
RF:
 After 3 years and 227 episodes, we’ve decided to end the Content Experience Show and start fresh with a new show, The Marketer’s Journey, launching October. We had a great base of listeners and guests, but we wanted to spend more time focusing on the concept of the journey—both, the journey that our buyers go through, and the journey we go through as marketers. I’ll be speaking in-depth with marketing leaders about what their journey has looked like as marketers and what they strive for in creating great experiences for their buyers and customers.

M7: How do you see content marketing evolving over time?
RF:
 We’re not just seeing the evolution of content marketing, we’re seeing the evolution of marketing as a whole. Marketing is now becoming creating and distributing content to drive profitable customer action.
Let’s take a look for a moment at the way in which we consume video and music media. We went from syndicated TV shows and weekly programming on set channels (cable) to having bingeable content ready for us on demand (Netflix, Hulu, etc). We went from listening for our favourite song to be played on the radio, to downloading songs on iTunes, to now getting recommended curated playlists and artists based on my listening history on Spotify. We can search for content we want on demand and binge it for as long as we want. And we can do it whenever we want on multiple different devices around us.

Our buyers want personalized content and they want it when they’re ready to buy. And it has to be a great experience. Marketers are starting to catch on. We’re starting to spend time and money on analyzing the data, having great salespeople, and even on distribution. The difference-maker is that marketers are spending more time and money on personalized content experiences and using a content experience platform like Uberflip to accelerate the buyer journey.

ABOUT UBERFLIP

Uberflip is the world’s #1 Content Experience Platform (CEP). With tools to aggregate all your marketing content, they empower B2B marketing and sales teams to create personalized content experiences to engage accounts, nurture prospects, and convert leads, without the help of IT. It’s their mission to put control back in the hands of marketing teams to deliver high-converting experiences, that put the customer front and center.

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Colossal Management, a pioneering force in changing the landscape of fundraising through online competitions, announces the allocation of over $23 million in donation funds raised in 2023. Colossal's unique approach to fundraising benefits both charities and competitors, bringing together communities to support important causes. Through various competitions, Colossal has successfully raised substantial amounts, and the funds are now being directed toward impactful initiatives. All donations raised from associated votes cast during a Colossal competition go directly to DTCare, a 501(c)(3) charity, which subsequently grants the donations to a designated nonprofit at the end of the competition. The following are standout examples of the impact a Colossal competition can make. Favorite Chef Benefiting James Beard Foundation (JBF) Guest Appearance: Carla Hall 2023 grant amount: over $4.7 million The grant enables JBF to: Dedicate extra resources to advocacy around the Farm Bill, a major piece of federal legislation. Add another WEL (Women's Entrepreneurial Leadership) cohort to their planned programming. Produce a new series of toolkits for the virtual resource library to support culinary entrepreneurs. Expand JBF Leadership Workshops across the country. Develop a series of Advocacy Meetups and mini-training refreshers to bring chefs and other culinary workers together to collaborate on key advocacy issues (sustainability, farming practices, SNAP access, healthier school lunches, etc.). Invest in a new Sustainability Certificate program that would incentivize independent restaurants to build more robust, sustainable infrastructures. Help support chefs in residence at Platform by JBF, the new culinary performance and dining space at Pier 57 in New York City. "We are absolutely delighted to see how Colossal competitions bring so many people together around food, and we are deeply grateful that this initiative will benefit the Foundation's efforts to champion a standard of good food anchored in talent, equity, and sustainability." –Clare Reichenbach, CEO of the James Beard Foundation Super Mom Benefiting Children's Miracle Network Hospitals (CMNH) 2023 donation amount: over $2.6 million The Super Mom campaign was the largest first-year donation they've received to date, according to Frances Fu, Chief Financial and Strategy Officer of CMNH. For every $1 raised through underwriting, CMNH turns it into $8 in donations for children's hospitals to, in turn, use where they're needed most. The grant enables CMNH to: Help provide charitable care. Support research & treatments. Provide education. Provide advancement services. Contribute to patient services. Improve life-saving equipment. "The Colossal team is amazing at building online communities through their competitions that have made an unprecedented impact for Children's Miracle Network Hospitals! Their expertise and passion for fundraising and our mission are second to none." –Todd Fisher, Sr. Director of Business Development Fab Over 40 Benefiting National Breast Cancer Foundation Guest Appearance: Dolores Catania 2022 donation amount: over $8.2 million The associated grant, generously presented to NBCF by Colossal's dedicated partner, DTCare, enabled the foundation to channel resources into critical programs and services, encompassing education, detection, navigation, and inspiration for individuals battling breast cancer and their loved ones. The grant enabled NBCF to: Navigate support for 51,047 patients. Provide breast health education for 16,137 women. Give 9,771 mammograms. Make and distribute 6,745 HOPE Kits. Provide outreach to 1,721 women through community programs. "Colossal has helped us provide education, early detection, and support services to thousands of women affected by breast cancer over the last two years through the Fab Over 40 Competition. We are truly grateful for their generosity." –Candice Hensley, Sr. Manager of Strategic Partnerships, NBCF Tony Hawk's Skatepark Hero Benefiting The Skatepark Project Guest appearance: Tony Hawk 2023 donation amount: $768,498.50 The grant enables The Skatepark Project to: Help build new skateparks while also funding the nearly 700 public skateparks in underserved communities across all 50 states. Increase access to outdoor recreation and free play through the creation of safe and inclusive community skateparks. Support 'Supply the Ride,' a program dedicated to breaking down barriers and promoting accessibility by providing skateboards, helmets, and pads to youth in under-resourced communities. Support the 'Fellowship' program, which works to guide the next generation of BIPOC skate advocates on how to create public skateparks in their own communities. "The Skatepark Hero Competition is a celebration of the spirit and talent that drive skateboarding and will shape the future of this incredible sport!" –Tony Hawk America's Favorite Pet Benefiting Progressive Animal Welfare Society (PAWS) 2023 grant amount: over $3.2 million Colossal raised an impressive $3.2 million through the 2023 America's Favorite Pet (AFP) Competition and was presented the prestigious inaugural Colossal Kindness Award at PAWS' 56th annual Wild Night gala. The grant enables PAWS to: Extend reach to areas affected by natural disasters. 160 animals from California saved during extreme flooding. 130 animals saved from New Orleans. Many animals rescued after the Maui fires. Complete Snohomish Wildlife Center built on a secluded 25-acre site to rehabilitate wildlife. Enhance PAWS' professional training programs. Broaden its community outreach initiatives. Create new educational programs tailored to underserved youth to foster a deeper understanding and appreciation of animal welfare. Offer low-cost spay and neuter surgeries to address the critical issue of pet overpopulation. "This generous contribution has catalyzed PAWS' efforts to provide comprehensive care for thousands of cats and dogs. Many of these animals have been rescued from overcrowded shelters where euthanasia was imminent. Because of this generous grant, PAWS can provide safe shelter to animals like Odette, a senior dog with medical needs. Thanks to Colossal and DTCare, Odette was recently adopted into a loving home where her new family appreciates her calm nature and graying muzzle." –Heidi Wills Yamada, PAWS CEO In 2024, Colossal continues to offer extraordinary experiences for competitors in a variety of fundraising campaigns, all in the name of charity. Past winners include the first-ever Super Mom, London Reber; the Skatepark Hero, Michael Manion; and the 2023 Favorite Chef, Karen Jenkins. Who's Next?

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